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KenCall CEO talks on Customer Service in Kenya
» bankelele KenCall CEO talks on Customer Service in Kenya -
Paying investor dividends by mobile phone - Part II
» bankelele Paying investor dividends by mobile phone - Part II -
NSE Portfolio November 2009
» bankelele NSE Portfolio November 2009 -
CBK Profits II
» bankelele CBK Profits II -
Nairobi Christmas Tourism Expo
» bankelele Nairobi Christmas Tourism Expo -
Mostly Equity: Laptop Ni Lazima
» bankelele Mostly Equity: Laptop Ni Lazima -
Youthful Tantrum
» bankelele Youthful Tantrum -
Rules for Kenya Internet Trading
» bankelele Rules for Kenya Internet Trading -
Pesapal goes Live
» bankelele Pesapal goes Live -
White elephants never go extinct
» bankelele White elephants never go extinct -
Idea Exchange: Local Techies
» bankelele Idea Exchange: Local Techies -
M-Pesa as a low cost bank account
» bankelele M-Pesa as a low cost bank account -
This Time Around
» bankelele This Time Around -
Banking on Other Income
» bankelele Banking on Other Income -
Olympia Capital 2009 AGM
» bankelele Olympia Capital 2009 AGM -
Skunkworks: Nairobi September 29
» bankelele Skunkworks: Nairobi September 29 -
Kenya Airways 2009 AGM
» bankelele Kenya Airways 2009 AGM -
10 Reasons You Lose Twitter Followers
» bankelele 10 Reasons You Lose Twitter Followers -
For Last Minute Kengen Bond Investors
» bankelele For Last Minute Kengen Bond Investors -
Week on Twitter: September 22
» bankelele Week on Twitter: September 22 -
Urban Inflation Index September 2009
» bankelele Urban Inflation Index September 2009 -
Reading the Kenya Airways Tea Leaves
» bankelele Reading the Kenya Airways Tea Leaves -
Reading the Olympia Capital Tea Leaves
» bankelele Reading the Olympia Capital Tea Leaves -
Kengen & other Nairobi Bonds
» bankelele Kengen & other Nairobi Bonds -
Week on Twitter (September 11)
» bankelele Week on Twitter (September 11) -
Paying investor dividends by mobile phone
» bankelele Paying investor dividends by mobile phone -
Salute to Kenyan Stockbrokers Part I
» bankelele Salute to Kenyan Stockbrokers Part I -
2009 Nairobi Motor Show
» bankelele 2009 Nairobi Motor Show -
Money Transfer in Kenya Evolves
» bankelele Money Transfer in Kenya Evolves -
KPLC Kenya Power Rationing: Winners & Losers
» bankelele KPLC Kenya Power Rationing: Winners & Losers -
Twitter Week: KQ Strike and Equity Profit Dips
» bankelele Twitter Week: KQ Strike and Equity Profit Dips -
Express Kenya 2009 AGM
» bankelele Express Kenya 2009 AGM -
NSE Portfolio August 2009
» bankelele NSE Portfolio August 2009 -
AGOA Week in Kenya II
» bankelele AGOA Week in Kenya II -
AGOA week in Kenya
» bankelele AGOA week in Kenya -
Reading the Tea Leaves at Safaricom
» bankelele Reading the Tea Leaves at Safaricom -
Motoring Moment: Bentley, Roundabouts, Crime
» bankelele Motoring Moment: Bentley, Roundabouts, Crime -
Centum 2009 AGM
» bankelele Centum 2009 AGM -
Mindspeak with Professor Calestous Juma
» bankelele 
The Nairobi lecture circuit has many forums which have yielded some interesting talks - such as from the leadership forum (run by British Council) that hosted Safaricom CEO Michael Joseph, and Nairobi Town Clerk John Gakuo, Kenya Alliance of Resident Associations (KARA), NCBDA which had British High Commissioner Edward Clay and also the Nairobist/tujuane entrepreneurship entrepreneurship series.
I made my first attendance at the Mindspeak series which had Harvard’s Professor Calestous Juma give a talk in Nairobi on July 17 2009. It was hosted by Aly Khan Satchu of Rich.co.ke and the professor was making a return talk to one he gave about a year ago.
The theme today was Rebooting the Economy – Technological Innovation & Africa’s Growth Prospects - on how Africa can use technological innovation to stimulate economic recovery, spur economic growth and spread prosperity. It was timed to coincide with the landing of the Seacom Fibre Optic Cable (to be launched ion July 23) which, at a cost of $700 million he called the largest foreign investment in east Africa since the Uganda Railway.
some notes from the talk in an A to Z sequence
Drivers of economic growth
1. Infrastructure – roads, electricity
- large continent of Africa has very little infrastructure (roads, railroad, power distribution) yet despite this has grown faster than most economies (except Asian) this has mostly been driven by mineral
- China has great interest in Africa minerals, but in order to move minerals, they also build up infrastructure, which is why African leaders have been cozying up to china. They are also admitting more African students to Chinese universities (building engineering capacity) and they always plan for these students to return to their countries
2. Technical education – build capacity in the engineering sciences
3. New business creation in the private sector
Technological abundance
- we must acknowledge technical abundance in a world today where technical knowledge doubles every 14 months now
- There are 880 satellites in space as at April 09, and cell phone use, GPS would not be possible. Also planned other3b network spearheaded by Google could go live in 2011 will cover most of Africa and the tropics a series of satellites design do
- first cell phone in Kenya cost as much as a 4 bedroom house in buru buru according to information PS bitange ndemo (then about Kshs. 250,000)
- What will Fibre will change? Right now it takes about 40 seconds download the wall street journal homepage from Africa, this will reduce to 15 seconds – and bandwidth cost which are as high as $8 per mbit in west Africa can’s compare to the $0.12 that US universities pay. Fibre also costs 1/10 to install compared to what it costs 10 years ago, and storage has gotten much cheaper (emergence of cloud computing, and OLPC has no hard drive).
technological advance are not just in IT but also other sectors
Education sector Links
excamples
- Moi University bought the (collpased) rivatex factory, and its now operating at 10% with the main challenge being lack of cotton. Move departments there, students spend time at factory, updating curriculum
- Pontifical catholic university of Rio de Janeiro has a genesis institute that is a business incubator – and they graduate companies alongside with their students
- Pohang Science & Technology University in South Korea is the best in Asia is an example of how business can create universities
- Kenyan ministries have training institutions that should be upgraded to universes (but only at post-graduate level so as not co compete with basic universities)
- Give young people technical literacy, such as with the $100(OLPC) laptop. Rwanda has become the global learning center for the OLPC, which was unfortunately bad mouthed by competitors which scared off other African leaders from embracing it
Energy:
- wind power can have great impact, and peaceful Somalia has the potential to supply a lot of wind power to the east Africa region, there are new wind power turbine and technology 9suc as Canadian Kite)
- solar also had great potential over next few years, and European countries plan to build solar farms in Sahara desert for their power, while Taiwan plan to launch a 1-passenger solar taxi later this year. Best technology for solar is from Israel engineers and firms, and African countries should learn from there
agriculture
- Genetically modified foods which resist pests, require less chemical and drought resistant (so far SA, Burkina Faso, and Egypt)
- advance in fish breeding, add a growth hormone (not GM) to salmon, and soon tilapia, and will see fish mature faster
- European countries concerned about GM foods are also big investors in that area, so African should target agricultural products that are relevant to Africa
Going Green
- used to mean paying more, but it is becoming pay less
- The future is sustainable, renewable energy, use of nano technology etc. Africa is not tied to polluting technologies and can start afresh using green technologies. e.g GM seeds – farmers don’t have to buy pesticides, don’t have to weed (turn over their farms) which means soils hold more carbon & moisture
Health
I.e. Africa has still very high maternal mortality
- Costs of ultrasound come down from $20,000, to $2,000 in a few years, and plans to cerate cell phone device that cost just $100 (and this is replacing the doctor’s stethoscope)
what do these mean for Africa?
These are not innovations unless they spread in the market place
Innovations Waves have occurred in the history of the world
1st 1785-1845: water power, mechanization, textile industry
2nd 1845-1900 steam power, steel industry, and cotton industry
3rd 1900-1950 electrification, chemicals, internal combustion engine
4th 1950-1990 petrochemical, aviation, space
5th 1990-2020 digital networks, biotechnology
6th ---- (should incorporate Africa, renewable energy, nano technology, Fibre)
With each, with the periods getting shorter and with more countries are drawn into the world economy each time if they utilize the chance to add knowledge to their economies (upgrade their software)
Military Links
Private sector can’t do it alone. African countries must explore us their militaries to do infrastructure - building roads, irrigation channels, dams, – they have the capability, discipline and knowledge (roman roads were build by the military)
- Military colleges should expand curriculum to be engineering colleges
Other aspects of growth
- venture capital – linking those with capital to those with ideas
- international trade – out exports under AGOA have been limited
- regional integration –enable close regional trade, otherwise we will not be bale to export to far countries
- Security – many countries spend a lot of productive resources on idle military. A controversial proposal was to embrace AFRICOM (whose tenets are defense, diplomacy and development), also equip diplomatic missions to identify emerging technologies that can benefit their countries.
- Executive dynamism – to link the business, academia and government to work together and transform economies. E.g. Rwanda has a minister of science who operate from the office of the president
Q&A
- How is Kenya doing? Creation of national economic social council (NESC) good start. Needs to be specific; many forums are held in Kenya achieve nothing because they are too general - and vision 2030 will only work if driven by executive not ministries
- How can Diaspora contribute to development? African absorptive capacity of Diaspora returnees is still low – countries need to have office dedicated to harnessing the efforts of their Diaspora to meaningful economic development, and also give those structures that resemble what they are used to. Kenya now has a Diaspora department in ministry of foreign affairs. Also don’t try and get Diaspora to contribute to Kenya simply because they are from Kenya - treat them as professionals, and shield them from petty politics
- Change from innovating in wants to needs like food, water, electricity? Professor argued that innovations like ultrasound, mobile phone, GM foods were no loner wants but needs
- Food production in Africa? president of Malawi was cited, took over as president at a time that country was in famine. Set out to fix sector, and controversially made himself minister of agriculture, shift in subsidy from consumers to subsidy of farmers enabled them to transform in two years and produce surplus harvest. Prof Juma that more African presidents should also hold the agriculture portfolio in charge of food security) later also became minister of research as he realized that country had reached limits of production under the current methods/processes
- How can Africa improve governance? Train our leaders (model institutions based on the Kennedy school) as some bad leadership comes from ignorance not malice. Also More information and transparency (media & exposure) will make corruption more difficult,
- How have other African countries (SA, Nigeria) used the fibre? Other countries have fibre in West Africa but business model was wrong, targeted at expensive customer and SAT3 has about 5% utilization. In this case give free access to bandwidth to universities to enable them to digitize their records. Wants to see a local animation industry in Kenya, wants to see Kenyan university lecturers teaching other countries on African history and culture to the Diaspora, beam signal right form here in Nairobi
- Any intellectual property rights in Kenya? Professor Juma and others wrote industrial property rights in Kenya yeas ago (KIPI)
Want more?
- Prof Juma has set up a multi-media centre in Kisumu with KCA University
- He will be a giving a talk targeted at the education sector on July 21 at the Kenyatta International Conference Center at 4 PM -
Shaking up the Nairobi Investment Scene
» bankelele 
Knocking Off Rogue Brokers
The Kenya Capital Markets Authority (CMA) has published new regulations that could knock off customer confidence in any small stockbroker still standing at the Nairobi Stock Exchange (NSE) as they have now become law.
Changes include:
- Sets minimum share capital for stockbrokers at Kshs. 50 million (~$650,000) and investment banks at 250 million (~$3.25 million) some stockbroker are investment banks in name only name
- Agents may work for one stockbroker only and may not handles client cash
- They must use International Financial Reporting Standards (IFRS)for reporting
- They must publish audited accounts and ½ year un-audited accounts in newspapers and also dispaly the same in their branches so by August 09 we should get a clearer picture of who's up or down
- They must obtain indemnity insurance
- They are to notify the CMA before appointment of executives, directors, and auditors as well as prior to branch openings/closing
Some of the proposal also affects investment funds, fund managers, and pension schemes. They were first proposed two months ago for public review and borrow a bit form existing central banks laws and are much harsher than when first formulated.
Other losers retail investors who lost their money in collapsed brokers (Nyaga, Discount, Francis Thuo etc.), it limits their potential compensation to just 50,000 shillings ($~650)
Winners - newspapers who will see an increase in quarterly advertisements from stockbrokers, investment banks, investment funds, fund managers, and pensions schemes.
- insurance companies (Stockbrokers and investment banks are to obtain professional indemnity insurance worth 5 times their daily average turnover) -
Real Estate Moment
» bankelele a series of real estate pieces
Real Estate Paradox: was with a real estate developer who’s looking to set up even more projects over the weekend; he talked about a paradox where real estate rental prices are dropping, while house prices continue to rise. Note: I’ve not seen signs of rental drops, but this probably applies to the developer’s current financial outlook when choosing to build for sale or to rent in Nairobi today
NSSF the Kenya National Social Security Fund NSSF continued a trend started last year of publishing their financial accounts. For the year to June 30 2008, they had of total assets of Kshs. 87.53 billion (~$1.1 billion), partially comprising 49% equity investments (43.7 billion), treasury bills & bonds (11.2 billion), and land & building 24% (20.97 billion) which was down from 29% the year before.
While NSSF’s investment income of Kshs. 5 billion was a 25% increase from the year before, poor returns in local shares at the Nairobi stock exchange have hit pension, fund, and insurance schemes leading them to seek greater returns and safety by investing in real estate. Yet the NSSF, because of its past association when it was a political cash cow and got saddled with unpalatable properties, is going against the popular grain, but has no choice even as it faces as long struggle to be viable safety net for retired workers.
Water shortage: dry water pipes in some Nairobi estates have been a pain to residents in some parts of town who have to buy water from vendors. Many construction sites even have to ferry in all the water they need by lorry seems to be a good business idea to have a water lorry now
Bricks & Banks: The new Equity Bank headquarters are now up in Upper Hill and UAP Insurance will soon be putting up a building in the area. On the Westland’s side its Southern Credit Bank and Standard Chartered Africa with new buildings about to be completed.
Cement & inflation: I’ve added retail cement prices to the inflation index starting with a 50 kilo bag of bamburi cement at 780 shillings (~$10).
S&L Gone: Savings & Loan is no more after KCB shareholders absorbed the subsidiary within the group structure as a cost saving measure. There was a nice (offline) article by Carol Musyoka in the Business Daily and she highlighted that S&L’s rapid growth was funded, not by deposits, but by funds drawn from parent KCB and wondered what return this was to KCB shareholders
Goodwill barrier: goodwill is a fee demanded by business owners from business tenants, shop owners etc. It’s a strange phenomenon; the fee, often as much a year’s rent, is paid before the building is even put up for the shop-tenant to secure space in the building. Another fee is paid each time a shop moves in or out of the building. This exorbitant business expense has put off many start ups and small business owners from renting or setting up shop in downtown Nairobi.
More articles on the goodwill phenomenon from Ghana, a Kenya forum and the Standard -
How Safaricom can adapt Vodafone's investor relations
» bankelele 
old safaricom logo incorporating vodafone
Safaricom have done a great job in terms of dealing with investor relations since its listing; they have also said there won’t be any SWAG for shareholders at their August annual general meeting (AGM).
But there are things that Vodafone can do that can enhance shareholder value beyond giving mere t-shirts and lunch boxes. As 40% owner of Safaricom, Vodafone can drive many things about investor relations. Consider that while Safaricom is considered to have too large a register with 831,000 owners, Vodafone is not too different with 551,000 shareholders - 440,000 who own less than 1,000 shares, and just 46% presumed to reside outside the UK. Despite the numbers, the Chairman's letter invites as many shareholders to attend the meeting and participate (and probably ward of any hostile resolutions)
So here are 10 things Safaricom borrow from Vodafone to enhance shareholder relations in lieu of SWAG:
1.Have an enhanced agenda and promote shareholder participation in management. Many NSE companies do the bare minimum asking shareholders to adopt accounts, approve auditors and re-elect 1/3 of directors – that means an AGM can take 15 minutes which leaves the floor open for the nonsense questions. With a ‘fatter’ agenda shareholders won’t have time to ask for trivia. Newer companies like Access Kenya, Equity, and Scangroup are more pro-active with the management of their companies. So decisions on acquisitions, fund-raising, are common on the agenda. Another examples is executive compensation: many companies ask shareholders to approve creation of employee share options plans (ESOP’s), but then leave the computation and awarding of benefits to trustees (another set of directors); at Vodafone, shareholders know and vote how much current CEO Vittorio Colao, and former CEO Arun Sarin earned, so why not let the shareholders know how much Michael Joseph and the directors earn per year per meeting etc. Can’t handle that? Uganda companies can do that. Also at Vodafone all directors retire each year, which should ensure a robust re-election session.
2. The complete 2009 Safaricom annual report will only be given to those who request it, to save costs. It will be downloaded from the website. So let’s have a interactive report so investors can choose to download video or just sections they are interested in e.g. the notice only. Same with the memo & articles
3. Promote a alternative methods for shareholders’ to enhance value. Support a dividend re investment program (DRIP). Not everyone wants an M-Pesa dividend; some may prefer to buy 100 more shares in the company instantly, while the shares are still cheap (Kshs. 3.7 or ~$0.05 per share) and a DRIP will be a useful tool that keeps cash within the company and its owners. Alternately, if feeling philanthropic, Vodafone shareholders may donate their meagre shares to a charity - and why not to a school in Kenya that was Tahidi High last night!
4. Broadcast a webcast of the AGM - this will be a showcase for safaricom’s broadband capabilities and will be enable foreign investors to participate. If not ,broadcast it on TV so people don’t have to travel to Nairobi from other towns and can watch have it from home – NTV or Citizen would cover the mid-morning event up to the 1PM news
5. Promote alternative voting ; by e-mail, by telephone, by mailing in the post; mail-in happens in Kenya, but Kenyan investors feel they have to be there, to vote which is not the case.
6. Send investors information by phone (SMS) or e-mail. Safaricom is a mobile phone company; they send trivial messages to advertise products, so why not also quarterly results by phone? And for those of us at the next level, why not Safaricom twitter ? Join @kenyaairways and @jimmykibaki (:_}) on the new media wave
7. Don’t leave everything to the share registrar: On the website, shareholders can track their shareholding, change their address, and change their dividend payment option. At the meeting have a shareholder help desk – already a common feature at bank AGM’s (Equity, NIC) but to help them transfer their shares to the bank. Online information use was a feature deployed during the IPO, but that information is sitting un-utilized in a server somewhere
8. Pre-empt shareholder questions with a FAQ. Compile a list of frequently asked questions with appropriate answers, put them on website, or hand out flyers for those who attend meetings.
9. The Vodafone site warns investors about boiler room tactics and cold callers after their shares. So why not tell shareholder which brokers are misbehaving? Which to use and not to use?
10. Vodafone governance policy calls for disclosure of any political donations (and for Safaricom if any) – it has been noted here that the company tends to have increased corporate social responsibility activities in the home areas of the sitting information minister
11. Oh, and finally Tea & coffee will be served at Vodafone AGM -
Michael Jackson 1958-2009
» bankelele 
Michael Jackson passed away a few day ago and is being buried today
Years ago I used to contribute to a fan site, because I was a fan of the man and his music. The business angle was fascinating touring, royalties, tax, and investments; it’s also where I learnt HTML basics in business school, and why blogging afterwards came much easier.
Yes his money & investments; there’s been much debate about his money, and where it went versus what his catalog is worth to his heirs. Where did the money go? Extravagant shopping, the entourages, the lawsuits, settlements, legal bills (he was probably the most sued individual in America - non corporate). He also attracted an endless circus of managers/advisors and toured the world with Byzantine proposals of an emperor gone mad. to put up Disneylands in Ireland, Bahrain, Korea, South Africa, with Prince Alwaleed, Don Barden, Sol Kerzner, Bahrain princes, Nation of Islam, etc.
He seemed to have no interest in making music or touring musically which is what many of his fans wanted. And when he tried, he said it was his final time. But was he going to enjoy it? Maybe not, but he had to do it.
I was also a fan of Mike Tyson and through his years in the wilderness in the 1990s I was always afraid that Tyson would end up having to fight in his middle ages, taking on young champs, not because he was still the champion or a contender, but because he needed the money. And from reading Randy Taraborelli’s biography “the Magic & the Madness”, even Michael Jackson was aware of Jack Johnson and other old boxers from decades before who had ended up as casino greeters in their old age. Was Michael Jackson at 50 going to be able to sing, dance, and perform in concert the way he last did 12 years ago? We'll never know now.
Whatever the reasons for his death, may he rest in peace. His music remains, and with careful management of his estate, his children could be provided for and he could have a prolific posthumous career in music and through film. He deserves one.
The photo and more stories are on the NY Times Michael Jackson page -
Farewell Mobitelea
» bankelele Contained in the fine print of the Vodafone 2009 annual report, is a note:
During the year ended 31 March 2009, under an agreement with Mobitelea Ventures Limited, the Group completed the purchase of a 5% indirect equity stake in Safaricom increasing the Group’s effective interest in Safaricom to 40% -
M4Change Nairobi
» bankelele 
The Mobile Tech for Social Change camp (m4change) was held last Saturday (June 27 2009) at Strathmore University Nairobi, and was staged by @afromusing and @jessicacolaco
More presentations and pictures are at the Wiki page, and these are my notes from attending a brief part of the talk on mobile applications in the morning
- With regard to mobile applications e.g. MPesa, (developers should) just create them, and let users sort themselves out e.g. a credit society that has 4 managers who are signatories, each one enters one (secret) digit of the society mobile PIN# to enable a mobile transfer transaction
- Wanahabari is a text to mobile application for journalists
- You can buy prepaid electricity via mobile phone in Rwanda
- Alternatives mobile browsers to opera include skyfire and mobileXL
- Safaricom is buying out leading developers in Kenya who may develop applications that compete with them (is that a bad thing?)
- While there is demand for Safaricom to avail an API for Mpesa, it is owned and controlled by Vodafone (UK)
- If you have an account at Consolidated bank of Kenya and others, you can use a mobile phone to transfer money from your bank account to your Mpesa account
- Fibre mirage?
(i) The cost of last mile connectivity in Kenya is still high e.g. one example cited was a quotation from a leading ISP in Kenya for $10,000 to extend the fibre just 300 metres
(ii) Even though fibre can make speeds more than 17X faster today, the ISP will only make gradual increments of 2X every few months to fool customers that they are always upgrading/improving
- There is no adequate consumer protection group/lobby in Kenya to agitate for better services. The communications commission of Kenya (CCK) regulator does not respond to consumers complaints
- Only Safaricom has a 3G license in Kenya (the cost is astronomical) and so far only deployed in Nairobi, Mombasa, Kisumu
- Safaricom has developed Mpesa bulk payment/transfer systems. Example given was to enable payments to farmers in Mt. Kenya region
- A great resource for mobiles in development is the CGAP site (World Bank)
- M-pesa heralds a shift from branch based banking to agent based banking with examples (at CGAP)
- Safaricom partnership with western union to enable transfers from UK to be sent to recipients mobile phones. Still being tested with safaricom employees, but will probably be as expensive as a regular western union transfer. -
No SWAG from Safaricom
» bankelele There will be no SWAG from Safaricom at their annual general meeting that will be held on August 19 - so the company boldly proclaimed in a media briefing on Wednesday.
Even while projecting that just 30,000 of their 830,000 shareholders to turn up, the company budgeted a total Kshs. 352 million (~$4.5 million for the event) which they cite as being too expensive. They even have compared the cost of the day’s events to be the equivalent to one month of all their leases, of 1 ½ months worth of administrative expenses – all channeled to a one day event!
Yet two things are clear:
1. Much of the burden is regulatory: They estimate it will cost Kshs. 240 million to print and circulate an annual report (Co-Op Bank, the most recent listed company has a 150 page report). Dividend will be distributed to shareholders, and they estimate that it would Kshs. 73 million to send these by EFT to a fraction of investors. Truth is most dividends and paid by cheque, very few by EFT.
2. SWAG generosity is not that expensive (but these are tough times): Kshs. 40 million for shirts, lunch, caps, and umbrellas is not much money for the company to spend, even if they don't provide transport to the venue (about 10 kilometers from town) . However these are cost-cutting times even at the largest companies. A few years ago, Nation Media Group (NMG) would hire buses to take their shareholders to their Nation AGM at their premises (beyond Jomo Kenyatta Airport) where they’d would have lunch and get some SWAG items. This year's event was at KICC in the middle of town (no transport costs) and shareholders only got copies of newspapers with their buffet lunch.
For Safaricom to take a harsh stance on SWAG is rather cold unless the directors and manager also adopt a similarly Spartan lifestyle e.g. no water for directors at the meeting and no breakfast /giveaways for media and institutional investors when they announce quarterly results. Still I expect a few thousand shareholders to turn up, not believing that there will be no SWAG
Hi Tech Cost Cutting: Safaricom is combating the high cost of annual general meetings and investor relations through technology
1. Annual reports will be downloaded from their website, which is probably the best in Kenya among NSE listed firms in terms of communicating with shareholders. It is updated constantly, even on the same day with CEO briefs to media and institutional investors.
2. Use M-Pesa to pay dividend. Odds are that most of their local 830,000 shareholders are also their (13 million +) customers; many will not have bought shares since the IPO – meaning their dividend cheques are perhaps just 20 shillings $0.25), so by employing M-pesa this will be a much cheaper channel than cutting and posting cheques for such small amounts.
The logistics of doing this are quire significant, it will involve partnering with the company registrar, perhaps the central depository settlement corporation (CDSC), and M-Pesa agents, to ensure each person gets their 10% dividend payment in the correct formula (a reversal will be a nightmare). Once this is done it will be an eye-opener for some of the other companies with large shareholder bases +50,000 including Kengen, KCB , Kenya Re , Mumias , Co-operative Bank and Kenya Airways who had a their loss-making year in a decade.
Other Development: The media release media release (PDF) also mentioned two recent developments at Safaricom:
1. Investor road show where they visited institutional and fund investors and talked in detail about the company in London (T Rowe Price, Genesis Investment, Charlemagne Capital, Marshall Wace, Renaissance Investment, Eton Park Capital, JP Morgan Chase, Aberdeen Asset, Henderson Global , ROBECO Group, Cyrte ), New York (EMS Capital, DWS Scudder, Morgan Stanley, Galleon Partners, McKinley Capital, Harding Loevner, Goodman), Boston (State Street, Wellington, Fortis ), Johannesburg (Stanlib, RMB, Visio) and Cape Town (Investec, Allan Gray , Coronation, Fairtree)
2. Their investment with Jamii Telecom which will include partnering in use of fibre in metro areas , and resale of excess capacity on TEAMS and Seacom, among others.
Read also ratio magazine Dont Come to Safaricom for Lunch post -
How to Get an M-Pesa Refund
» bankelele and other Safaricom tales
M-Pesa mistake: I interacted with two products over the weekend from Safaricom: One is of course MPesa from Safaricom (Kenya’s largest mobile company), the money transfer system that has been the talk of the remittance and mobile banking world; but what should be a Kenyan success story, is a Vodafone (UK ) tested, developed, and rolled out here as a Safaricom licensee. There was quite a bit of discussion of that at the mobile for change summit on Saturday in Nairobi, but that’s for another day.
My M-Pesa tale is one that many of the 6 million registered users have probably experienced. You go to a pharmacy/cyber café/supermarket and pay a Safaricom agent your money to load you phone up with funds (up to Kshs. 35,000 or ~$450) and zap it off to pay for anything – grandma’s medicine, farm inputs, auto spare parts, satellite TV, etc. the list of MPesa uses is growing
You then wait for a few seconds and get a confirmation message of the transfer, only to discover that you have sent the money to the wrong recipient! Somewhere in Kenya, there was a lady with an unexpected month-end bonus from an anonymous donor. Common rare courtesy calls for one to refund the money, but #$%* did not answer my calls.
It appeared that I would not be able to persuade her to refund my money and so I wrote it off as money lost. I went back to the same agent, and paid money again and sent it off to my aunt, this time with the correct number.
I was till mad and went on to @Twitter ranting and raving that I had sent the wrong person my money and that #$%* had probably gone on a celebration spree as some idiot had sent her a weekend bonus. But on twitter my prayers were answered - by @69MB (who’s traveling in Tanzania) and @Ngeny who sent tweets back, that I could halt that transfer unless #$%* had already withdrawn the money.
Next, I rushed and called the dreaded (always busy) customer service line at Safaricom (#100) to try and get my money back. After a dozen attempts I got through and was asked to call another line at Safaricom (#234). This one was even busier, but I eventually got through to a gentleman, and I explained the error I made. He asked several questions - my name, intended recipients number, amount sent, number wrongly sent to, my birth date etc. I had all the answers and was every relieved when he said that my money would be refunded within 72 hours. EDIT (uhusiano add that there is an Mpesa Customer Care dedicated line 0722002200)
Oh and about a ½ hour after I finished with Safaricom #$%* tried to call me, perhaps she had raced to agent to withdraw her booty only to be told that the transfer had been held up. I was courteous enough not to answer her call and yell at her
So I now have my money back (still in my phone) and I’ve learnt, thanks to Twitter, and Safaricom, that it’s possible to get an M-Pesa refund
EDIT official advice from Safaricom
If you send money to the wrong number:
- Call Line 234 immediately and provide them with the number that has erroneously received the cash.
- Funds sent to a wrong number will be reversed only if still available in the wrong recipients account.
- If successful, you will receive an SMS indicating that a reversal has been done
Micro air-time loan : The other Safaricom product I tried to use was Okoa Jahazi (rescue a sailor in Swahili? – someone correct me) (Okoa Jahazi literary means save/rescue a ship/boat/dhow in Swahili) which works on the premise that you may be stranded somewhere and need to maker an emergency call but don’t have money or are not in a place where you can buy an airtime voucher to complete the call.
Okoa Jahazi is a 50 shilling ($0.65) airtime voucher, almost a micro-loan, which you can request from Safaricom by typing a simple code. It’s not free and will be deducted the next time you purchase a similar voucher. It also attracts a 10% levy, so you get just 45 shillings.
I requested the voucher, as an experiment and made some calls. I then bought a replacement 50 shilling voucher which paid off the micro-loan from Safaricom. But I had a bit of difficulty after that; I could not call a rival network (Zain, Orange) or browse the internet, using the borrowed airtime – it was strictly for making calls to other Safaricom users. So I had to buy another voucher, to get my credit up and out of my micro-debt. This comes when you don’t read the fine print. Anyway it’s a useful service, but one that should only be used for emergencies.
Summary: So we have two products form Safaricom. One I have used several times, and will probably use again, one that I hope I will not have to use again (emergency only). The rules are quite clear, but few read the fine print of the offers made by service companies. It makes sense that the micro-loan is restricted to minimal emergency functions, but it would also be nice of Safaricom to inform their (6 million) MPesa users that it is possible to get refunds from M-pesa. If I was not on @Twitter I’d have lost a lot of money -
Apple’s Big Man
» bankelele 
Apple CEO and founder Steve Jobs is back to work and Mac users around the world and apples shareholders can exhale and look forward to more years of revolutionary products. But what does it mean when a CEO is so intricately tied to his brand and has no clear succession strategy?
His mysterious five month absence from work is rather similar to that of the President Omar Bongo who, however, did not return to rule Gabon.
Hundreds of family heads, company founders, business leaders, patricians, and presidents consider themselves immortal and, like Apple, rarely entertain discussions on health or succession.
Blind Item: There are three gentlemen in Kenya who fit the equal of Steve Jobs - leaders so closely inter-wined with their brand and with no defined succession plan: one is a center of power, one is a leading revenue generator, one is a fast banker; two have disclosed medical problems, two have had recent aircraft mishaps, and two have no defined successors. All three are integral to their brand and it is important that their partners and shareholders define real succession strategies.
Finally, now that the real Steve Jobs is back to work we can resume reading communiqués from the other Steve Jobs. -
Kutwa Tuesday: Corporate Mysteries
» bankelele and other Bank Twits
Twitter is a micro-blogging tool that is really nifty for doing mini-posts, forwards and other remarks that (are on any subject) and are maybe not worthy of a full blog post. Here’s a summary of my week on Twitter where there was some interesting discussions, but so far yet to unravel mysteries at Kenya airways, Safaricom and Athi river mining? and some replies
June 15: nairobbery Reading about a Nairobi scam where people actually throw themselves on the windscreens of slow moving cars and later ask for compensation
Kenya central bank study shows popularity of MPesa; users rate it cheap, fast, reliable & accessible [tinyurl.com]
June 16: Media mystery: what happened to the Bamburi vs. Athi story? there were many reporters there but was story buried? [tinyurl.com] replies @nakeel It’s called the power of advertising and who pays your bills..
June 17: Economist says Africa's next country South Sudan "will fail before it has even been born" [tinyurl.com]
DT Dobie advertising that a Mercedes E200 kompressor is 1796cc and therefore compliant with new Kenya Government rules for Ministers cars
Anti-corruption initiatives falter around Africa [www.nytimes.com]
Racial Discrimination at World Bank?http://bit.ly/fNXUy
CNBC TV show President Obama killed a fly during an interview. Take it away FOX
Is the Kenya rugby safari sevens tourney over-priced at 1,500 ($19) per season ticket? [tinyurl.com]
Two new independent (non stockbroker) directors at Nairobi Stock Exchange - NSE Board http://tinyurl.com/n8qqvx
June18 KPLC is going to increase the birth rate in kenya if they keep failing to supply electricity.
June 19: Kenya and Uganda Catholic churches in a race to hell with simultaneous abuse scandals; media coverage in UG is NSFW [www.redpepper.ug]
Michela Wrong to visit the World Bank [bit.ly]
June 20 Discovering the mysterys of white cap, EABLs no.2 that survives recessions without any advertising
replies @coldtusker I didn't say it 'failed' but IMHO its core consumer base isn't GenX but my mzee's generation. What happened to WC lite? White Cap's demographics are skewed to stable, older, wealthier, 'old dogs' market. It has failed among the 'younger' drinkers. @Fintradecapital thats really true. Its drinkers r consistent.
I use nivea creams, but all their posters and adverts scream i am soooò not their target customer!
replies @uhusiano is cos they are all jungus? @coldtusker Are you thinking of doing a chaz bono? re: nivea - not their target market... LOL... @devonwhittle I'm also a Nivea customer, but their "skin whitening" products and ads worry me – @karuoro I use Nivea shower gel but prefer Vaseline lotion..find nivea lotions too..sticky (don't know if that makes sense) @Ethnicsupplies I've never liked the smell @Shiko_Msa we the target customers that is. feel welcome. Even though they dont welcome we do.
Stomping through kilelewshwa - many apartment complexes have 'to let' signs
june 21 Safaricom selling cheap internet ready phones including nokia 1680 for $38 replies @alykhansatchu I was reading that @ thinking 13m Subs converts to 2m x $1.00 a day internet
@coldtusker also former Kenya Airways director is CEO air uganda. Seems KQ is now finishing school for sub-saharan airline bosses. replies @coldtusker Hugh Fraser (ex-KQ now CEO of Air Uganda) was in the very important Commercial Director post @ coldtusker Neil Canty (former CFO-KQ) went to Gulf Air though he has left them for another gig. Africa again?
R/T @airlineroute KLM to operate MD11s on Nairobi-amsterdam for Kenya Airways from july to september! What will the 777s be doing?
Unexpected dividend cheque from stanbic uganda ~$15 in the mail today #migingo
replies @PinkM How do you cash your Stanbic UG cheques?I haven't cashed for 2 years now. Thanks.Will try that. I wish it was possible to bank at CFC Stanbic even for CFC a/c holders
Kenya retain rugby revens title, but Is that DJ CK on pitch with team at #safarisevens? He's kenya's top gate crasher replies @kenyanpundit hehehe, DJ CK was EVERYWHERE at the WEF in Capetown @kachwanya you just made me remember almost similar incident sometime back during Orange launch..yeah he somehow did that
June 22 Kenya' anti-aid author envious of @dambisamoyo [bit.ly]
replies @kainvestor Many African anti-aid champions see sinister agendas in the success of @dambisamoyo. She wasn't the 1st to write against aid >>>
Safaricom shares pick up after managers visit Europe & US fund investment firms [tinyurl.com] #safaricom #investorrelations
Family Bank 25th anniversary
President @mwaikibaki encourages banks to use mobile phones to reach beyond the 22% 'banked' kenyans
Have more twitter followers than feedburner subsribers; what does that mean?
people who vandalised the Kenya Railways Kibera railway, may also have got paid to fix it after [tinyurl.com]
June 23 Any well wishers to donate a PC or laptop to Mamamikes who were recently robbed? [www.mamamikes.com]
59% of small business owners rely on credit cards for working capital! scary [preview.tinyurl.com] -
Urban Inflation Index – June 2009
» bankelele Tracking changes in the three months since the March 09 index and to approximately a year ago with the July 08 index
It’s going to be a tough year given the financial results that we have seen so far. Safaricom had reduced profits, while Zain and surprisingly Kenya Airways also recorded losses for the financial year. And while most banks have growth of 30 – 40%, GTV went bust.
The arrival of the submarines/fibre cable are expected to bring down the cost of communications sometime in the future, but at the same time it is expected that the Kshs. 109 billion ($1.4 billion) to be raised from local financial markets in the next few months to finance the services, programs, and deficit of the Government of Kenya will in the process also push up interest and borrowing costs for individual and businesses.
Gotten cheaper
Fuel: A Litre of Petrol fuel (at local petrol station) is now Kshs 72.5 (~$4.18 gallon) down 3% from 75 in March 2009. A year ago, petrol was retailing at over 100 shillings per litre.
Staple Food: Maize flour which is used to make Ugali that is eaten by a majority of Kenyans daily. A 2 kg. Unga pack at Uchumi today costs Kshs. 92, down from 96 in March. However this is still much higher than the Kshs. 73 a year ago and a high food prices remain a sore point for many consumers – both urban and rural.
Communications: While phone calls through leading mobile company Safaricom are largely unchanged at about 8 shillings per minute (~$0.10), calls are cheaper at Orange and Zain, but probably from subsidizing consumers to lure them away from Safaricom. What has gotten cheaper is the cost of data. A Safaricom modem now costs Kshs. 4,000 ($51) and has been dropping periodically since it was introduced in 2007. Safaricom has also several ongoing promotions for laptops, blackberry’s and data-enabled phones as it competes with the likes of Access Kenya, Orange who sell the I-Phone, and Zuku from Wananchi who last month slashed in ½ the price of unlimited broadband.
Foreign Exchange: 1 US$ equals Kshs. 77.94 having appreciated from 80.07 three months ago. It was 67.4 a year ago, but few expect it to edge downwards for the next few months.
Unchanged
Entertainment: A bottle of Tusker beer (at local pub) is Kshs. 130 ($1.60) unchanged from three months ago, and also priced the same as last July. While prices have not changed, beer sales may on shifting sands. Former Trade Minister and member of parliament Mukhisa Kituyi was interviewed a few weeks ago on TV and he made some remarks on how the economy is impacting the mwananchi (ordinary man) – he said before someone would go and watch a soccer match on TV in a sports pub and have 4 beers, today that same person will nurse a single beer for the duration of the match (was he talking about himself?)
More Expensive
Electricity: my bill last month is Kshs. 2,100 ($27) up from 1,800 three months ago (comprising fuel cost of 436c/kwh, and forex adjustment of 63c/kwh – it was lower 649c/kwh last July). The expectation is that with drying rivers and water dams, electricity generation and consumptions costs (Kenya is still hydro or diesel fuel dependent) will become more expensive. In his Budget Speech last week, Kenya’s Finance minister proposed to remove taxes on generators and other power production equipment, perhaps in anticipation that more companies may be buying these soon. Already, blackouts (announced and unannounced) are becoming more common either from transmission failure or vandalism (some brave people steal wires or fuel from transformers!)
Of concern also is the quality of electricity supplied. In the last week, my microwave and kettle have been knocked out, while a neighbour lost both water heating boilers in her house. The inconsistent electricity supply also knocked out my TV a few months ago and I’m scared of charging my laptop except late at night when i expect supply to be stable!
Other food item: Sugar (2 kg. Mumias pack) is Kshs. 175, up from 165 three months ago, and a year ago it was 145 (now costs 21% more than a year ago).
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