So Kenya wants to be a prime candidate for the BPO industry... Well, a lot needs to be done and only a concerted effort by the private sector aided by the public sector will do...
Other
Bangalore Wannabes (from Business Week)
Mauritius has a leg up on Kenya with better communications, bilingual population, tie with Indian firms (Infosys has already set up in the country) & enlightened leadership.
Other Anglophone countries that are in the market for additional business are Sri Lanka & Pakistan. In addition, the proximity to India (#1 BPO centre) makes the transition easier. The Philippines is another country with a substantial BPO sector. All the countries above also have a decent base to recruit IT graduates.
Senegal restructured its telecom network to tap into the Francophone BPO sector.
