KA-INVESTOR
(Thanks to @alykhansatchu of Rich.co.ke tweets)
KenCall, a leading East African call center company based in Kenya, is planning an initial public offering (IPO) on the Nairobi Stock Exchange (NSE) or the London Stock Exchange (LSE) (how feasible is this?) in 2011. With the landing of fibre-optic cables at the Kenyan cost this month, call center costs are expected to decline tremendously. With the increased internet speed, the company aims to generate sales of up to $10 million this year.
According to their website, KenCall operates 24 hours a day, 7 days a week, has over 600 employees (mostly recent graduates) and can scale up to 1,500 seats. KenCall has a world class facility in Nairobi and last month opened an office in London. The company has been in business since early 2005 but turned its first profit in April 2006 (still searching for the numbers) .but it has not been a smooth ride ever since either, the company has had several cashflow glitches.
Expansion plan
In the next 18 months the call center plans to triple its sales and to expand its operations in Africa. The firm is already building a second bigger office in Nairobi to boost its capacity and plans to open an office in Rwanda by the end to this year.
Call center services in East Africa have been limited by the mere fact that we are probably the last part of the planet not connected by the under sea internet cables and depends mainly on costly satellite links for internet. That’s until the recent landing of The East African Marine Systems (TEAMS) fibre-optic cable at Mombasa, closely followed by the East African Submarine Cable System (EASSy) and Seacom.
