Feeds

13701 items (0 unread) in 79 feeds

• October 04, 2006
• 5:50

  Shortages

   » ‎ bankelele
  Cement
  Caused by unexpectedly high construction demand around the country and with cement companies already producing at full capacity.
  
  Financing
  For the missing middle. Many banks claim to have financing products for SME sector, but the collateral, and other borrowing requirements are too rigid for many deserving applicants.
  
  Good stockbrokers
  A very lucrative business (1.5% commission per trade) with restricted membership, but with hundreds of thousands of new customers (from Kengen, Scangroup, Equity and Kenya Re IPO's) why not license more players to enter the sector and serve these new shareholders?
  
  Water
  There’s a water shortage this week in some parts of the city and blame is being put on water diversion to the ongoing Nairobi International Trade Fair (aka Nairobi Show) whose many activities require a lot of water.

• 3:44

  Quality service non-existent in Kenya?

   » ‎ Startups in Kenya
  Is it impossible for Kenyan companies to give guarranteed quality service? I thought the problem afflicted only startups who are mainly product-oriented before they learn to be customer-oriented. I figured its a cost issue for startups, as much as they'd like to guarantee their products, they just can't afford it. But even large Kenyan companies, with entire CRM departments and support departments can't seem to deliver top-grade service. Just the other day I signed up with an ISP who guarantees 99.8% uptime. Roughly translated this means that in the span of a month they can only be down for one and a half hours. Two days after using the service they went down for two- and-a-half hours. On complaining they mumbled something like "...maintenance...sorry we didn't inform you.."